AMP: Artists' Meeting Place and Resource Collective

The Colburn School is a world class performing arts school where a renowned faculty provides instruction in music, dance and drama to dedicated students of all ages.
Since 1950, the school has equipped students with the skills, support and opportunity needed to achieve their highest, artistic goals. The school's state of-the-art campus is located in the 'heart-of-art' of downtown Los Angeles, neighboring Walt Disney Concert Hall, the Music Center, the Museum of Contemporary Art (MOCA) and the planned Broad Museum.

Summary of Position

The Student Services Coordinator is responsible for processing student registrations in the Colburn Community School of Performing Arts (CSPA). Will provide excellent customer service to students, parents, faculty and outside visitors. Will maintain thorough knowledge of all CSPA policies, procedures, programs and classes in order to convey complete and accurate information to students and their parents. Assists parents and students with enrollment/registration, class requirements and selection processes and recital and performance policies, procedures and schedules. Advises parents regarding tuition costs and availability of financial aid, as appropriate. Works hours may include evenings and weekends.

Principal Duties and Responsibilities
1. Maintains up to date knowledge of CSPA policies, procedures and practices as well as recital and performance schedules and related logistical details. Promptly responds to inquiries from parents, students and faculty members regarding these matters, providing complete and accurate information. Refers questions or problems to the Student Services Associate, Assistant Dean or Dean, as appropriate.

2. Using knowledge of CSPA policies, procedures, and class requirements, registers students for individual and group classes as appropriate. Ensure students are qualified for class selected including completion of any prerequisites. Gathers required information from students/parents, and enters it into the registration database, ensuring the accuracy of all information entered. Processes approved requests to add/drop a class.

3. Collects and enters financial aid application information.

4. Responds to customer inquiries via telephone and in-person.

5. Performs administrative duties including the maintenance of files and records and preparation of letters and other correspondence. Verifies invoices. May assist in the preparation of registration materials or materials in support of recitals and performances. May schedule auditions.

6. May assist with recitals and/or performances.

7. Performs related duties as requested or assigned.

Required Knowledge, Skills and Education

Knowledge of general office administrative procedures. Good analytical and organizational skills. Excellent interpersonal skills with proven commitment to quality customer service. Ability to deal with a wide variety of individuals in person, via telephone and in writing. Ability to plan, organize and handle multiple tasks, despite numerous interruptions. Capable of working well independently and in teams. High level of diplomacy, tact and discretion. Ability to maintain a flexible attitude and approach towards work assignments.
Ability to follow policies and procedures. Excellent oral communications skills. Good PC skills (word processing, spreadsheets, databases).
Background in music and performing arts which may be obtained either as a student or through work experience. College degree or equivalent preferred.

The Colburn School is an Equal Opportunity Employer

from LA Culture Net