AMP: Artists' Meeting Place and Resource Collective

*Position: *Membership & Bookstore Associate
*Application Closing Date:* June 28, 2013

The Pasadena Museum of California Art (PMCA) seeks a Membership & Bookstore
Associate for a full-time position. This is a non-exempt position. Work
hours are Wednesday to Sunday 9am to 6pm.

*Qualifications*
The position has the following requirements:
• Previous sales/customer service experience needed
• One year experience in membership services, or other office experience is
preferred
• Knowledge of Mac and PC (including MS Office software), and point of
sales (POS) system
• Knowledge of E-tapestry or Raiser’s Edge a plus
• Must be exceptionally outgoing and personable with the ability to
interact effectively with
Museum staff, volunteers, members, and visitors
• Ability to respond calmly and graciously to feedback, complaints, and
inquiries; ability to
negotiate and mediate at all levels, to be sensitive to differing
viewpoints, and to be proactive and
anticipate needs
• Excellent written and verbal communications and interpersonal skills
• Ability to work on multiple tasks simultaneously
• Must be able to work special museum events, including openings, benefits,
after hour events
• Experience in organizing events a plus
• Strong interest in arts, museums, and non-profits
• Must be punctual and reliable
• Bachelor’s degree from an accredited college or university preferred

*Essential duties and responsibilities*
*Membership*
• Serve as point person for all membership inquiries and oversee membership
activity
• Manage membership database using E-tapestry
• Produce membership reports from database as required
• Generate membership cards and membership package
• Maintain membership mailing list and general e-mail blast list.
• Respond to phone, e-mail, and internet inquiries/request in a timely,
patient, and courteous
manner.
• Research membership prospects as required
• Maintain membership files and assist with keeping prospect files in good
order
• Communicate with members as needed in support of membership activities
• Organize and coordinate member-exclusive events including exhibition
openings, benefits,
luncheons, studio visits, etc.
• Assist other museum staff with museum programs when necessary
• Create and maintain relationships with local businesses and ensure
fulfillment of benefits

*Bookstore*
• Supervise visitor services and provide a high level of customer service
to Museum store
customers
• Take an active role in sales, merchandise display, storage and marketing
of Museum store
merchandise
• Assist customers with telephone inquiries, take orders and respond to
questions
• Responsible for overseeing shipment of merchandise for in-store, phone,
and online purchases
• Maintain upkeep of museum online store
• Research and purchase wholesale items for the store
• Research and contract consignment items for the store
• Demonstrate knowledge of store policies and procedures, selection of
books and merchandise
relating to current exhibitions
• Point person for all bookstore vendors
• Monitor Museum security procedures
• Operate point of sale system (POS) for bookstore merchandise and admission
• Verify and monitor daily sales and admission deposits, and have cash
accountability
• Work with bookkeeper for bookstore sales reconciliation
• Provide reports for sales tax filing
• Responsible for bookstore inventory
• Responsible for general housekeeping of store

*To apply:*
Please submit resume and cover letter via e-mail to cpok@pmcaonline.org.
All attachments must be in MS Word or PDF format. Please put in subject
line of e-mail: Membership & Bookstore Associate

*About the PMCA:*
The mission of the Pasadena Museum of California Art (PMCA) is to present
the breadth of California art and design through exhibitions that explore
the cultural dynamics and influences that are unique to California.

from LA Culture Net