AMP: Artists' Meeting Place and Resource Collective

The Pasadena Museum of California Art (PMCA) is dedicated to the exhibition of California art, architecture, and design from 1850 to the present. Informed by the state's rich mixture of cultures and inspired by its impressive geography, California art has long been defined by a spirit of freedom and experimentation. PMCA exhibitions and educational programs explore the cultural dynamics and influences unique to California that have shaped and defined art in all media. The mission of the Pasadena Museum of California Art (PMCA) is to present the breadth of California art and design through exhibitions that explore the cultural dynamics and influences that are unique to California.

Currently the PMCA is seeking a Membership & Bookstore Associate for a full-time position. This is a non-exempt position. Work hours are Wednesday to Sunday 9am to 6pm.

Position Closing Date: June 28, 2013

Qualifications

The position has the following requirements:
• Previous sales/customer service experience needed
• One year experience in membership services, or other office experience is preferred
• Knowledge of Mac and PC (including MS Office software), and point of sales (POS) system
• Knowledge of E-tapestry or Raiser's Edge a plus
• Must be exceptionally outgoing and personable with the ability to interact effectively with Museum staff, volunteers, members, and visitors
• Ability to respond calmly and graciously to feedback, complaints, and inquiries; ability to negotiate and mediate at all levels, to be sensitive to differing viewpoints, and to be proactive and anticipate needs
• Excellent written and verbal communications and interpersonal skills
• Ability to work on multiple tasks simultaneously
• Must be able to work special museum events, including openings, benefits, after hour events
• Experience in organizing events a plus
• Strong interest in arts, museums, and non-profits
• Must be punctual and reliable
• Bachelor's degree from an accredited college or university preferred

Essential duties and responsibilities

Membership
• Serve as point person for all membership inquiries and oversee membership activity
• Manage membership database using E-tapestry
• Produce membership reports from database as required
• Generate membership cards and membership package
• Maintain membership mailing list and general e-mail blast list.
• Respond to phone, e-mail, and internet inquiries/request in a timely, patient, and courteous manner.
• Research membership prospects as required
• Maintain membership files and assist with keeping prospect files in good order
• Communicate with members as needed in support of membership activities
• Organize and coordinate member-exclusive events including exhibition openings, benefits, luncheons, studio visits, etc.
• Assist other museum staff with museum programs when necessary
• Create and maintain relationships with local businesses and ensure fulfillment of benefits

Bookstore
• Supervise visitor services and provide a high level of customer service to Museum store customers
• Take an active role in sales, merchandise display, storage and marketing of Museum store merchandise
• Assist customers with telephone inquiries, take orders and respond to questions
• Responsible for overseeing shipment of merchandise for in-store, phone, and online purchases
• Maintain upkeep of museum online store
• Research and purchase wholesale items for the store
• Research and contract consignment items for the store
• Demonstrate knowledge of store policies and procedures, selection of books and merchandise relating to current exhibitions
• Point person for all bookstore vendors
• Monitor Museum security procedures
• Operate point of sale system (POS) for bookstore merchandise and admission
• Verify and monitor daily sales and admission deposits, and have cash accountability
• Work with bookkeeper for bookstore sales reconciliation
• Provide reports for sales tax filing
• Responsible for bookstore inventory
• Responsible for general housekeeping of store

To apply:
Please submit resume and cover letter via e-mail to cpok@pmcaonline.org. All attachments must be in MS Word or PDF format. Please put in subject line of e-mail: Membership & Bookstore Associate

from LA Culture Net