AMP: Artists' Meeting Place and Resource Collective

Visitor Services Associate

The Museum of Latin American Art (MOLAA) in downtown Long Beach seeks a Part-Time Visitor Services Associate to provide customer service to MOLAA's visitors. This position offers 12-15 hours per week, must be available Fridays and Saturdays.

Essential Functions
• Welcome visitors to the museum in a friendly and hospitable manner.
• Provide exceptional customer service and works with other museum staff to ensure a well coordinated and positive visitor experience.
• Answer phones and processes phone reservations in a timely and accurate manner.
• Answer general museum questions, book group visits, school tours and market museum services and programs to incoming callers and visitors.
• Initiate and complete all sale transactions with visitors.
• Handle cash, and accounting for sales. Ensure that all transactions are processed quickly and accurately.
• Promotes membership sales and encourages upgrades.
• Serves as an informational resource on exhibits, programs and events.
• Maintains and updates databases and generates regular report on visitor attendance.
• Ensure that work area is always neat and orderly at all times.
• Other special projects and duties as assigned.

Knowledge /Skills/Experience Required
• High School Diploma/GED.
• Exceptional customer service skills and excellent phone etiquette.
• Experience using Excel, and Patron's Edge preferred.
• Attention to detail.
• Ability to gather data, compile information and prepare reports.
• Effective verbal and written communication skills.
• Ability to sit or stand for long periods and work effectively as a member of a team.
• Bilingual in Spanish a plus

If you are interested in this position please send resume, cover letter and salary history to: jobs@molaa.org. No phone calls please.

from LA Culture Net